Netgear Genie Freezes the Computer When I Try to Connect Back to the Internet

This Article Applies to:

Archer VR900 , Archer VR2600v , TD-W8968 , TL-WR843ND , Archer AX10 , Archer C5( V1.20 ) , Archer C2 , Archer C59 (EU) , Archer AX96 , TD-W8961ND , Archer VR2600 , Archer C6U , TD-W8961NB , Archer VR1200v , TL-WDR3600 , TL-WR710N , TL-WR741ND , TL-WR940N , Archer C80 , Archer C58HP , TD-W8950N , Archer C6 , Archer C7 , Archer AX90 , TL-WR843N , Archer C5400X , TD-W8950ND , Archer A20 , Archer A1200 , Archer C64 , TL-MR3220 , TD-W8901GB , TD-W8961N , TL-WR941ND , Archer VR400 , Archer AX4200 , Archer C3200 , Archer XR500v , Archer A2 , Archer AX75 , Archer AX73 , Archer A10 , Archer VR2100 , Archer VR2800v , Archer C50( V1 ) , Archer VR600v , TD-W8980 , TD-W8920G , Archer C55 , TD-VG3511 , Archer C54 , TL-WR720N , TL-WR841N , TD-VG3631 , Archer VR1210v , Archer VR600b , Archer A6 , Archer A7 , Archer AX72 , TD-W8960N , Archer A5 , TL-WR542G , Archer A8 , TL-WR340G , Archer A9 , Archer AX68 , Archer AX5300 , Archer VR900v , Archer C4000 , TD-W8951ND , TD-W8970 , Archer VR900b , TL-WR842N , TL-MR3040 , TL-WR841HP , Archer AX1500 , TL-WDR4900 , Archer AX60 , Archer VR300 , TL-WR543G , Archer AX3000 , Archer A2600 , Archer AX55 , TL-WR841ND , Archer AX51 , Archer C50 V3.0 , Archer C5 V4 , Archer D50 , TD-W9970 , Archer VR400v , TD-W8970B , TD-W8101G , Archer A2200 , Archer VR2800 , TL-WR743ND , Archer C20(ISP) , Archer VR1600v , Archer C3150 , Archer AX50 , Archer C20 V4 , Archer VR900v v1 , TL-WR702N , Archer AX6000 , Archer C25 , Archer C24 , TD-W8901G , Archer C2 V1 , Archer VR900 v1 , Archer AX10/A , Archer C2600 , TL-WR340GD , Archer C21 , Archer C20( V1 ) , TL-MR3020 , TL-WR840N , Archer C2 V3 , Archer A10 Pro , Archer VR1200 , Archer AX1800 , Archer VR200 , Archer VR600 , TL-WR541G , TL-MR3420 , Archer AX206 , TD-W8151N , TL-WR842ND , Archer C900 , Archer AX4400 , Archer A54 , Archer AX4800 , Archer C20(RU) , Archer VR200v , TD-W8980B , Archer A2300 , TL-WDR3500 , TL-WR740N , Archer C20i , Archer C2(RU) , Archer A2600 Pro , Archer C5 v4.0 , TL-WR1042ND , Archer GX90 , TL-WR700N , Archer C5 Pro , Archer D2 , Archer C2300 , Archer C1210 , Archer AX23 , Archer D5 , Archer AX20 , Archer VR2100v , Archer C3150 V2 , Archer AX21 , TD-W9980 , Archer VR500v , Archer A3000 , TL-WDR4300 , Archer C2700 , Archer D20 , Archer VR600 V3 , TL-WR2543ND , TL-WR850N , Archer D9 , Archer C50(RU) , Archer D7 , Archer AX11000 , Archer AX3200 , TL-WR810N

Precondition:

1. Please be sure that when the computer is connected to your internet modem, the internet works fine without dropping. If the internet is not stable, please contact your internet service provider to do some troubleshooting. If it's a modem/router, please contact your ISP to ensure the internet line is good.

2. Please check whether the internet is stable or not when the computer is connected to the router with the Ethernet cable. If not, please refer to Troubleshooting: Unstable connection on the TP-Link router

Symptoms:

Wireless devices intermittently disconnect from the wireless network, while wired devices are still connected and working fine.

For possible solutions, please see the following:

• Keep the router away from microwave ovens and other interference sources (refrigerators, ovens, Bluetooth devices, etc.)
• Reduce the number of wireless clients and optimize the router's position.

Try to adjust the orientation of the antennas for maximum performance. We recommend placing it up high and also placing its antennas at 45 degrees (diagonally) or 0 degrees (straight out parallel to the floor), which will be more effective. Since antennas always transmit weakly at the base, do not place your wireless client device at the bottom of TP-LINK wireless device.

• If your Wi-Fi's signal strength is weak, try moving the router to another location. Minimize obstructions between your router and your computer or other devices. Obstructions such as walls between your router and device can affect Wi-Fi signal quality.
• If your Wi-Fi signal is strong but the connection is still unstable, try connecting to the router's 5G Wi-Fi. There are fewer interference sources on 5G networks. (If your router does not support 5G Wi-Fi, please skip this step.)
• Disable the smart connect on your router. (If your router does not support it, please skip this step.)
• If there are multiple Wi-Fi networks in the area, please change the router's Wi-Fi channel and channel width. This avoids multiple Wi-Fi signals on the same channel, and reduces Wi-Fi interference sources.

You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo). (You may change 2.4G channel width to 20MHZ, 5G channel width to 20MHZ)

• Upgrade your router to the latest version.

You may refer to How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?

Tips: How to disable the smart connect on the router?

Login to the webpage following the FAQ:

How do I log into the web-based Utility (Management Page) of TP-Link wireless router?

Go toAdvanced>Wireless>Wireless Settings and disable Smart Connect.

Netgear Genie Freezes the Computer When I Try to Connect Back to the Internet

Source: https://www.tp-link.com/us/support/faq/722/

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